Percepta

General information

How we do it.

As a company that builds customer loyalty, Percepta works
to ensure most-favorable results from the programs we design
for our clients. We recruit for the appropriate skill sets,
properly train our personnel, and focus on critical internal
components including workforce management, business
process, quality assurance, comprehensive training, appropriate
technology, and continuous improvement. These elements
combine to produce intelligent, enlightening results for our
clients and a better consumer experience for their customers.

Why outsource?

Some corporate operations are not do-it-yourself. Percepta
believes companies are at their best when they focus on
their core competencies, not distracting themselves with
matters that are not their forte. Percepta provides its clients
with the experience, expertise, and efficiency that can drive
their customers’ loyalty while allowing clients to do what
they do best.

Why insource?

Some companies recognize that managing customer relations is not
one of their core competencies but do not want to outsource their
customer service requirements. Percepta has a solution: insourcing.
Percepta can establish a customer contact center on your premises
or manage your existing center to efficiently provide the experience
and expertise to increase your customers’ loyalty. Percepta will
create the center infrastructure, train, provide, and transition talented
personnel, and implement the appropriate technology and telephony,
leaving you free to focus on your core business. Instead of sending
it out, bring it in. Insourcing is another reason why companies that
care about their customers partner with Percepta.